Hafiz Hamza Asad

Customer support & client service

Hafiz Hamza Asad

Patient, professional customer support across real estate, retail, and hospitality.

Lahore, Pakistan +92 318 4019821 mhamzaasad700@gmail.com

Real estate CSR
6 months
Retail cashiering
2 years
Restaurant guest service
Supervisor
Languages
English & Urdu

Profile

I’m Hamza, a customer support professional based in Lahore. Most recently, I answered client inquiries and handled follow-ups at Saiban Hub Real Estate. Before that, I resolved guest requests and complaints as a staff supervisor at Flame On, and handled payments accurately as a cashier at Q Mart. I speak English and Urdu and use Microsoft Word and Excel for records and follow-ups.

Inquiries & follow-up

Answering phone and walk-in inquiries clearly and following up until each one is resolved.

Problem solving

Calmly handling complaints and requests, and coordinating with the team to fix them.

Accuracy & records

Two years of accurate cash handling, plus data entry and record keeping in Word and Excel.

Experience

Customer Service Representative

Saiban Hub Real Estate · Real estate

  • Answered walk-in and phone inquiries from clients about available properties, prices, and next steps.
  • Understood each client’s budget and requirements and shared suitable options with the sales team.
  • Followed up with interested clients and kept inquiry records up to date.

Staff Supervisor

Flame On, Haripur · Restaurant operations

  • Supervised floor and service staff during daily shifts, assigning sections and keeping service smooth at peak times.
  • Briefed the team before service and checked table setup, cleanliness, and order accuracy.
  • Handled guest requests and complaints on the floor and coordinated with the kitchen to resolve them quickly.
  • Managed shift handovers and staff attendance for the floor team.

Cashier

Q Mart · Retail

  • Processed cash and card payments accurately and balanced the cash counter at the end of each shift.
  • Served customers at the till quickly and courteously, including during busy periods.

Computer Operator (part-time)

Cafe City · Office support

  • Handled typing, data entry, record keeping, and routine documents in Microsoft Word and Excel.

Skills

Customer support · Complaint resolution · Active listening · Inquiry follow-up · Cash handling · Data entry · Microsoft Word & Excel · English & Urdu

Customer support

  • Phone & walk-in inquiries
  • Active listening
  • Complaint resolution
  • Follow-up until resolved

Accuracy

  • Cash & card handling
  • Payment processing
  • Data entry
  • Record keeping

Work habits

  • Patience under pressure
  • Time management
  • Teamwork
  • Microsoft Word, Excel & PowerPoint

Languages English, Urdu

Education

Bachelor of Arts (in progress)

Allama Iqbal Open University

F.A.

Allama Iqbal Open University

Graduate Diploma in Hospitality & Tourism Management

COTHM College, Rahim Yar Khan

Matriculation

Government Boys High School, Muhammad Pur Lamma

Hafiz-e-Quran

Madars Owaisia Nizamul Aloom, Muhammad Pur Lamma

Professional certificates

Typsy course certificates, completed through COTHM International’s academic partnership.

  • Body Language Basics
  • Introduction to Front Office
  • Concierge Fundamentals

Contact

Have a role in mind? I’d be glad to hear from you. I usually reply fastest on WhatsApp.

WhatsApp
+92 318 4019821
Phone
+92 318 4019821
Email
mhamzaasad700@gmail.com
Based in
Lahore, Pakistan